The pickup for the rental was easy. Exchanged info right at the airport terminal. The car got us around but the brakes need to be oiled apparently. The brakes ride a little funny. The owner advised that the brakes just need oil. The steering wheel is also a little hard to move. But the biggest issue was returning the rental. Since the car was picked up at the airport, I was under the impression that the return would be in the same area. However, the owner contacted me the night before, to let me know that the car would be dropped off to a location in Van Nuys. I was advised that I would be dropped off at a shuttle. I wasn't advised though that the shuttle is $9 and takes an hour to get to the airport. I missed my flight due to this miscommunication and ended up paying more money than intended. It would've been nice to know this when booking the rental. I probably would not have rented this vehicle had I known about the drop off process.
Damaris was absolutely amazing! Very helpful and tried to do her very best to accommodate to my schedule. This was my 1sy time using turo and because her I will definitely use this service again! Thank you again Damaris!!! 🙌🙌🙌