Osman was very prompt in his communication. He was very polite and straightforward with the rental, and was kind enough to offer me a lift home upon returning the vehicle. There are two very minor issues with the vehicle but I would consider them superficial and will definitely rent this vehicle again. 1 - The passenger door must be locked manually from the inside, and the driver side door must be locked using the key from the outside. Only then will you get an audible 'beep' indicating the car is fully locked. 2 - The gas cap release is broken, so we ended up having to pry the cap open after Osman authorized us to force it. Now it opens easily from the outside. Someone prior mentioned the fuel smell in the vehicle which I noticed at first, but after a few days of driving it faded entirely. Not sure what caused that.
Overall, very happy with the rental, will rent again.
The 2005 VW wagon has a strong odor of gas or coolant inside the car. Completely unbearable to drive. Had to return. Turning on the a/c or heater made it worse. Nice guy and could be a great car otherwise. Because of odor and time wasted 3 stars.
Renting Osman's VW Passat wagon was the BEST choice for our holiday travels! We go back and forth between Singapore and home, so space is key and this car was perfect! We fit 7 pieces of luggage! Most importantly, we landed late and left a bit late, and Osman was accommodating and communicative. HIGHLY recommend using Turo and renting from Osman. Getting from SFO to the place where it is parked - super easy/seamless.