I didn't meet Ziad during pick up but the process was a breeze. The only complaints I have was that I picked up the car dirty on the inside and there were minor dings and dents. The car had some maintenance problems such as low tire pressure was shown on the dashboard and the left driver side headlights weren't working which made it a little unsafe at night. Overall, the car is beautiful.
Car ran great, only complaints were the tints were too dark which caused a reflection of the air vents when looking at either side of the rearview mirrors, and received the car with "tire pressure" message on the cluster even after I put in air.