The car was good to drive. It was not in a very clean condition when I went to pick it up. But I had not made alternate arrangements and decided to get it anyway after paying for Uber to drop me there. The owner said he had pictures he will upload so I decided to not take pictures and upload to Turo myself - my mistake #1. After I returned the car, the owner reported much later that there was smoking smell in the car.
Let me tell you - me and my wife are life long non-smokers who have never even tried smoking and we are very sensitive to smoking smell. So there has to be some kind of mistake. For instance, the owner could be mistaking some other smell for smoke smell, or it could be a neighbor smoking or a pedestrian smoking. Who knows!
The owner notified me 4 days after returning the vehicle that he had claimed addition reimbursement from Turo because "The back seat was filled with glitter and the car smelled of smoke." I was aware of the glitters - they probably fell from kids Halloween costume. And my mistake #2 was that I did not vacuum it given that I had not been given the car in a clean condition either. So i offered to pay the owner $25-$30 for carwash by hand (that's what they charge in this area). I never heard back.
I see a charge of $225 on my credit card. I had multiple back and forth with Turo support who failed to provide evidence but still charged my card. So I have filed a complaint with Better Business Bureau of California.
The premise of my complaint is that the owner and the renter must agree at the time the car is returned about anything such as smoking smell, etc. and they must take pictures at the time the car was returned and both were present. Not 30 minutes or an hour after the fact so that there is no room to plant random evidence. I mean, I can rent out my car for a day and put cigarette butt in the car later and send to Turo a picture showing it and claim smoke cleaning fee. This is plain crazy - and that summarizes my experience AFTER the car rental was over.