Had some setbacks when booking this trip (key wasn't in the car, had to take a taxi to pick up a different car at an alternate location so left an hour later than I planned) but Nikola was incredibly prompt in responding to the situation.
Nikola is a great turo user but the car he rented me was not so great. Battery was quite dead when I got the car. Later in the day the car died at a pretty critical point and we had to call a tow company to jump the car, this was pretty expensive. Nice guy, not so sure about the jetta
Nice ride. Communication with the owner was easy, prompt and straightforward. We didn't meet in person. He asked for photos to be sent via app of the car and gas level before and after the trip which was very efficient. He had it all written up in the vehicle instructions in the app. I'd rent again.