Yan was very friendly and a great communicator. He was very responsive and the car was ready for us at the scheduled pickup time. The Prius itself drives great and gets very good gas mileage. The only thing that could have been improved was the cleanliness of the car -- for this price, we would have expected a much cleaner car, though the interior was quite dirty. In any case, the car got us where we needed to go, so no complaints!