First time using turo so I was a little hesitant as to how everything would work out. Nikola communicated well. He also took a rather late reservation and was accommodating. Car was where he said it would be. Once I sent the pictures he was prompt to unlock it and let us on our way. Remotely unlocked. Good car to get around in. Pretty clean inside.
This was my first turo rental, the experience was a little off because of the communication via the app, the vehicle wasn't at the location at the arrival time so i needed to walk to another address, car was as expected except for the fact that i needed to buy windshield wipers, i knew i was headed to heavy rain, Nikola agreed to reimburse me which is ok, ill give it another try next time!
Car wasn't at either location the owner provided. We searched for 30 mins and tried calling the owner, but they wouldn't answer the phone to speak with us. After searching a little while longer, we gave up and got an uber which we used for the rest of our stay. Pretty disappointed. A friend recommended this app but I don't think I'll be using it again because of this experience. We didn't use the car at all and still got charged.
Good GUY to rent from...was my 1st time using site so I was nervous and had so many questions and it was my 1st time to California...the gentleman was nice and patient with all my questions...car did trick for me!! I will rent again from him !