Nicola was great and very attentive to our messages. Even when we had a problem with the fuel gauge as we refilled at the end, he was understanding and we figured it out. Highly recommend Nicola and his smart car!
Everything went alright. I suggest people plan enough time for taking photos and receiving the code for the car etc. I requested another car within the first hour or so of driving it because it didn't drive as smoothly as I was hoping for. This is likely because of type of car, not because the car itself is faulty [second time driving a Turo car, both have been Smart cars and this one does drive better than the 2008 I had the first time, which I'm guessing needs transmission work]. I have mixed feelings about the Smart car probably because I thought they would drive like a normal car. Basically they drive like you're driving stick, so if you're decent at that, it might feel comfortable. They don't pick up speed very quickly but I've had fun being able to park in tiny places and it took remarkably little fuel. Also, don't be surprised if you end up communicating with someone that is clearly not Niko, should you have questions or issues and contact him via the phone number provided because it appears he an assistant but that's not mentioned at any point. I hope that Turo requires ads for Smart cars to include information on what to expect, for those of us that aren't familiar with how these little cars drive.
Nikola made using his car very easy! He sent me the information that I needed to find the car before I even requested it, and when there was an issue locking the car at the end of the trip he was very patient and responsive.
I had rented another vehicle with niko and he had to cancel 1 hr in advance, asking me to change to this reservation. It was a different location and more expensive. Since I was on a tight time schedule this switch inconvenienced me. Other than that, he communicated well and was easy to work with!
Nikola communicated really well with me throughout the pickup and dropoff process. I was mildly confused by the remote unlock at first, but Nikola was very patient over text to make sure everything's in order. The smartcar takes some getting used to, but it did the job. It's not the most comfortable car, but it sure is easy to park in the city. Thanks Nikola!
This Smart car treated us great! It's perfect for the city and did great on the highway as well. Coordination was smooth and parking is so easy with this tiny car. It also fit a lot more in the trunk than I expected!