If I can give a zero I would. First of all the listing for this car was a "Manual Transmission". It was "Not"! I messaged Nikola before I booked the car and clearly mentioned that I wanted a Manual Transmission. He did not mention that it was an automatic! I had to find out by proceeding to book the rental, go to the vehicle's location at the expected time, and find out that it is not what I rented. I messaged Nikola as soon as I opened the door. All he said was "I apologize for the inconvenience". Nikola Did Not even offer to credit my account considering I already paid for the rental. His rule for renting was to keep the car clean but the car was filthy from top to bottom, inside and out. I figured I may as well just use the car for the day since I've already been charged so, one block away I noticed that the vehicle's brakes and suspension was completely worn out. This car is completely unsafe to drive as well! I turned right around and parked in the same spot I took it from and messaged Nikola that I'm not taking the car and to lock it up.