Nikola was super awesome. He was able to unlock the car remotely and made getting the key really simple. The car was clean and parked exactly where he said it was. We were in the car and on the go in no time. When it was time to drop it off, it was just as simple. I highly recommend renting from Nikola! Smart Car for the win!
Original car had an issue but Nikola stepped up and quickly provided an alternative. Smart cars are pretty fun to drive once you get the hang of the paddle shifters. Access to the trunk baffled me until I realised the key fob only released the glass panel and the remainder drops when you release catches inside the car. Super easy to park and enough pep for the highway.
We were so happy being able to get this car super last min, same day! The car was fairly dirty due to the parking spot under the trees and the cleanliness inside could improve. But other than that everything else went smoothly. There was a car charger available for us to use which helped us a lot! Other than next time, we would hope for a cleaner car, we appreciated Nikola's flexibility and would rent from him again!
My first time driving a Smart FORTWO... It's like driving a 'roided up hot wheels car, but it gets you from A to B. Just be mindful that the brakes are quite touchy, while the acceleration is about as quick as a lawn mower. The space is the trunk is also extremely small, but you already knew that. Had a tire-monitor light on when we picked up, but the tire didn't look low, so we rolled with it (no pun intended).
The dropoff with Nikola could have gone a little smoother. He wasn't around, which is fine, but he required I find a parking spot on a specific and well-trafficked block in San Francisco, on Friday night, that was good for at least 48 hours. That's an annoying ask, with him not present or available for a call. Luckily we didn't have to wait too long for a spot to open up. Also, the key was to be left in a lock-box inside the car, but the car wouldn't lock with the keys inside the vehicle (which is definitely a great feature of the car). His assistant (available via phone) assured us it was okay to leave the vehicle unlocked, nonetheless it was a little uncomfortable.
All in all, the price was great and the car got me from A to B, so I can't complain too much. Would rent again.
Nikola was very communicative and flexible with a slightly earlier pickup than anticipated. The car was clean when we got it and ran well. We did a lot of driving between San Fran and Big Sur and the gas mileage was outstanding. More importantly we were able to fit a 10-person tent, blankets, sleeping bags, and food for two in the trunk. This car is small but mighty.
The car was great. I'm only giving this review 4 stars because when I got to the car it was pretty dirty with dust and bird poop, and had a weird smell when I got in. Not a big deal, but it still would have been nice to drive a clean car. Nikola was great! Clear communication and nice guy! :)
Although I was quite a bit disappointed at first to see that the car was not a true manual transmission, no foot clutch. Nikola was very pleasant and easy to communicate with as well as fast to respond to messages. It was greatly convenient to be able to pick up the car within a couple miles of where I was staying.
If I can give a zero I would. First of all the listing for this car was a "Manual Transmission". It was "Not"! I messaged Nikola before I booked the car and clearly mentioned that I wanted a Manual Transmission. He did not mention that it was an automatic! I had to find out by proceeding to book the rental, go to the vehicle's location at the expected time, and find out that it is not what I rented. I messaged Nikola as soon as I opened the door. All he said was "I apologize for the inconvenience". Nikola Did Not even offer to credit my account considering I already paid for the rental. His rule for renting was to keep the car clean but the car was filthy from top to bottom, inside and out. I figured I may as well just use the car for the day since I've already been charged so, one block away I noticed that the vehicle's brakes and suspension was completely worn out. This car is completely unsafe to drive as well! I turned right around and parked in the same spot I took it from and messaged Nikola that I'm not taking the car and to lock it up.