James was helpful throughout the rental and offered solutions when I encountered issues with the car. The smart car drove well and was very convenient for parking in the city. Will highly recommend renting from James!
I wish I could say my experience was amazing but it was just "okay." When I was excepted for the rental, that would've been a good time to inform me of the car's exact location. Instead, I arrived to the address listed and waited 20 minutes till I finally received a msg stating the car was parked 2 blocks away. Upon arrival, I noticed the inside was a mess (someone didn't clean after transporting a Xmas tree because there were pine needles everywhere). The car itself is a little "jerky," but it got great gas mileage and can park practically anywhere. James was polite for the most part (hope you figured out that toll situation). Anyway, I left the car fully gassed and cleaner than when I picked it up, so the next renter would hopefully have a better experience. Mine wasn't bad per say...it just could've been better.
James woke up early and stayed up late for my long day. It was a life saver since I was without a car for work. The car is okay for the price - trade offs are cheap but really great gas mileage. The car did have lots of debris in it and could have been cleaner.
James had great communication and remotely unlocked the car upon our arrival. We were able to return the car 12 hours earlier than scheduled which enabled our trip to continue smoothly despite our changing itinerary.