Mario was very kind and helpful with the car pickup- however, it was a difficult rental experience because when I received the car, both the Maintenance Required light was on and the Oil light was on, and I wasn't sure if the car was safe to drive. I had to pull off the highway immediately to check the oil and there was very little oil in the car, and it was dirty oil. We also had difficulties with the car drop-off. Mario asked if I would park the car on the street and leave the keys inside the car and the car unlocked for him to be able to get the car later- however, when you leave the keys inside the car, it automatically locks 5 minutes later. I didn't want him to be locked out of his car, so I had to wait 45 minutes for his friend to be able to meet me to receive the keys. I feel bad leaving a disappointing rating because Mario and his friend were both very kind and apologetic this had happened, but it was a difficult rental experience and the car just needs some maintenance and a better drop off system.
Maria's Lexus is in great condition for a 11-year-old car. Smooth, powerful and quiet. Car is clean and Mario is easy going. He went the extra mile to deliver and pick up the car to/from my hotel although it is not part of the deal. Highly recommended. Definitely will rent again for my next visit.
Mario and his Lexus were great, no issues whatsoever with the car. And Mario was nice enough to drop the car off at my office to try and avoid some traffic, and then also gave me a ride back home after I returned the car. I would definitely rent from Mario again.