Victor met me at the airport and was very polite and easy to communicate with. He was very gracious when I told him I would be 15 min late to the drop off spot at the airport because I overslept my alarm, which was nice! His car was clean and felt to be in good condition despite its mileage (104k). The only thing that would have been nice is to have a full tank of gas-- I received the car with less than 1/4 tank and needed to get gas relatively soon after I started driving. Other than that, no complaints!