I had a flat tire when I rented the car in September 2016. Turo provided the required towing promptly. Although the mechanic could not determine what had caused the flat tire, he did say the tire pressure on the other side was low and the wheel alignment had issues. The mechanic also said the car requires inspection to be deemed fit for driving. My experience upto that point was good with the car except that it sometimes used to shake and groan a little on starting.
Renting from Leonard was great! He was kind enough to drop us off at the airport after we brought back his car. He also responds quickly and is very helpful. The only thing that was difficult was finding the SF Airport kiosk. It's a bit far from the train stations and airports (about a 15 minute walk over the freeway). Other than that, a great experience overall!
Leonard was great, and the car was fantastic. We only had to refill the gas tank once and it cost $30! The only reason for 4 instead of 5 stars was the return at the nearby airport hotel was a bit confusing. They just need better signage and explanation for people returning cars to SFO. And a number for the person in charge would be great too.