2015 Beetle convertible with automatic transmission and AC. Bright yellow with a black interior and top.
Has Sirius radio and BlueTooth connectivity for hands-free phone and music. Uses regular gas. Enjoy the many sunny days in Palm Springs with the top down! No smoking please. When you park the car please close the convertible top and close the windows. This will help keep water from irrigation sprinklers and bird droppings from getting inside the car. Thank you.
What could've made this rental even better I think I'm more friendlier customer service from the person renting the car to a customer.
The vehicle itself was great I did enjoy it immensely and the communication and keeping in contact with the owner and Turo I would say both myself and the owner did very well.
I wound up picking up the car about an hour later than planned and it all worked out with the owner and myself keeping in contact .
I did however oversleep and round up returning the vehicle and wound up returning the vehicle late but again I did keep in contact with the owner and made arrangements to return the car at a later time.
I did have one incident where a vehicle spit up a rock that make contact with the windshield as result caused a crack and I notified turo and the owner immediately and plan on working with the claims department to take care of the repair.
Our trip was fantastic thanks to Craig. No better way to travel when you get picked up and dropped off at the airport, and no better car to zip around Palm Springs in! The car was perfect and Craig is a great guy. Thanks!
Excellent experience. Craig was very easy to deal with. Picked up at airport and dropped us off. Loved the car. So nice to have a convertible. Zippy too. Will def use Turo in future and hope to see the yellow bug again!
Craig and Jerry were wonderful to work with. They were great communicators, very friendly and accommodating, and totally reliable. And the VW convertible was a wonderful and stylish way to make our way through Palm Springs and enjoy the beautiful landscape of Joshua Tree and the surrounding area. Craig even drove us back to the airport. Everything was perfect and I wouldn't hesitate to work with them again. Thanks to you both!
Great experience renting Craig's VW. Craig was very friendly and punctual. The car was spotless and perfect for zipping around on desert roads. Recommend renting this car and driving to Joshua Tree NP with the top down!
Craig and Jerry are true professionals.
This was my first time using Turo, and I was very impressed.
Craig picked my coworker and I up from Palm Springs Int'l Airport (we were in the area on business), and he was RIGHT ON TIME, we didn't have to wait! Upon vehicle drop off, I realized that I had to leave an hour earlier than expected for my flight. Jerry bent over backwards to make sure that I arrived at the airport with ample time before boarding.
Their 2015 Volkswagen Beetle Cabrio Turbo is in like-new condition, their daily mileage allowance is generous, and their level of professionalism was far beyond what you'd experience if you went through traditional rental car services.
Also, lets not forget the VALUE. Where else are you going to find a sporty, turbocharged convertible in Southern California for less than $100/day?!?
If I am ever back in the Palm Springs area again, I know exactly who has my business!
It was a pleasure renting from Craig. He is detail-oriented and very thorough in explaining all of the details regarding his VW Bug, from the stereo to the convertible top operations to insurance info and emergency numbers. The Bug is a smooth driver and a perfect car to drive around in Palm Springs and Joshua Tree.
Craig was extremely nice throughout the entire experience and I would definitely rent from him again. His car in excellent condition, and I really enjoyed little conveniences like the bluetooth audio connection to my phone for favorite road trip playlists.
That being said, it was my first time renting with Turo instead of a conventional rental car company and I had a terrible experience with Turo's customer service and policies.
I was driving carefully en route to Joshua Tree National Park and on the way to the entrance, something in the rough, gravelly road (potentially a sharp ridge) gave the car two flat tires on the right side. I had no signal on my phone so I had to rely on the park ranger's office phone and stand outside his office to make six separate calls: two to Turo, two to roadside assistance and two Craig (first one to inform him of what happened, second to update on roadside assistance timing and where he'd like to take the car for service).
The Turo customer rep was extremely rude and did not seem to empathize at all with the situation I was in. She also did not inform me about steps to take, beyond calling roadside assistance, which was quite obvious.
I waited an hour for the tow truck to arrive, take it back to a tire shop that Craig has selected for tire replacement the next day. I found out that despite me opting for Turo's so-called "Premium Insurance" for $41.60, flat tires are not covered in the policy and that I'll have to shell out upwards of $400 for the replacement tires. I also tried to call my credit card company that I put the rental on and find out that Turo is not included in their auto insurance policy. Suddenly, my total cost of renting a car with Turo ballooned from being around $150 to over $650.
All in all, nothing against Craig, he was gracious and friendly the entire time. But see this as a cautionary tale of what Turo's policies actually cover and the customer service rep I dealt with has a lot of room for improvement. Her attitude was downright terrible and only further exasperated the unfortunate situation I found myself in.
Craig is a true professional and made this process easy, fast, and most importantly fun. The car is in mint condition and was perfect for cruising around Palm Springs for the day. Would definitely rent from Craig again - thank you!
Craig was a pleasure: on time, professional and extremely friendly! His car was clean, comfortable and so much fun to drive! I would definitely recommend renting from Craig, it was a perfect experience.
Craig was extremely personable and very accommodating in the rental of his "baby." We were a large family and needed 2 cars. His was the fun one. We needed to arrange a very late pickup at PSP and he made it happen. The car itself was perfect, brand new quite a bit of fun with the top down on Spring Break. Especially for my grandsons who claimed "dibs" on the back seat. Overall an excellent experience and highly recommended.