Individuals working at the front desk very unorganized. Communication with Dino was awesome. One thing I did notice, at the front desk there is a sign that states $10.00 per day for unlimited miles". When I asked about it I was told that for turo it's $20.00. On the sign it didn't state otherwise. The sign was not honored and I was charged 20. Maybe putting on the sign that it's $20.00 for turo would help. The sign there now is very misleading.
Rental pickup and drop off was inside the Ontario Airport Hotel. Must take the white transport shuttle to get to the hotel. Rental desk is in the front lobby. Good communication with the worker Louie. He was accessible by text and phone. Car was basic. I was looking for something simple and economical for local transportation and this fit the bill. The Jetta was clean and fully functional. Minus one star for the crazy shuttle driver at pickup. Drop off driver was professional and safe.
I loved the ease of the car pick up. Dino let me extend my trip twice! It was a hassle trying to go through a normal rental car company, being under 25, but I found Turo through Facebook, downloaded the app and the next day I rented the car. Not only did I save tons of money but the white Jetta was cute and clean, perfect for me. I will definitely be renting from Dino again.
So many good things with renting from Dino! First of all, arrived in LA area mid day and there were no rentals at the time. However Dino contacted me directly and he moved some things around to allow me to rent a sweet, clean , and smooth Jetta for the day. Highly recommended you go with the unlimited Miles :) Will always rent from Dino now when I travel into SoCali
January 9th is when my mother & I went in to De Anza Car Rental which is located inside the Ontario Airport Hotel. It was our first time there & Collin assisted us. Collin was very nice, personable & professional. He had us out with a quickness. It was a really fast process. He did the walk around of the car which was a silver color Jetta. We drove off & everything was fine until we got maybe 2 miles down the road & thats when the sunviser just fell down into my lap while i was driving. My mother immediately called Collin & let him know so he wouldnt think we broke anything in the vehicle. He advised us to turn around & bring the car back so he could place us in a different Jetta & he apologized for the inconvenience. Once we arrived back at the hotel, collin had a white Jetta in front that he was switching us out in. We did the new walk around the white Jetta. The car had a dent at the botom on the passenger side door, scratches on the front fender & back bumper. Also the car was dirty on the outside but acceptable on the inside. The cup holders inside the car were broken. Collin marked everything down on the paper & let us know if we have any issues please call him directly & he wil take care of us. My mother & i was off on our way again. Everything was going fine. I went to work, & we did our little errands around town. Mind you we had 200 miles, which was enough, especially since we were only going around town within 10-20min driving distances. Once we got back home we checked the mileage & the car had read that we had went 147+ miles & that was incorrect & impossible. We called Collin & explain to Collin that we live in the area & basically did errands around town & theres no way we had traveled that far. We let him know that the cars mileage reader must be rigged or broken. Collin told us that he would give us unlimited miles & let us know that any time we came in & rented from him that he would give us unlimited miles since we only rent for work or errands purposes & we had been understanding & he wanted us to be satisfied & to continue doing business with him. We appreciated his dilegence & thanked him & let him know we would see him once we returned the vehicle. At the end of this rental we were satisifed.