ABOUT THE CAR!
Four door midsize vehicle. Power windows. Cruise control. Auxiliary port. Black Leather interior.
PICK UP & RETURN INSTRUCTION.
please call me at 619-279-6928 or 310-417-9050 if you arrive at the airport and need airport pick up. After you call, i pick you up, bring you to where the car is (5 minutes away from LAX). Then you get the vehicle. The same way is the return process. You bring the car to me and i take you back to the airport.
You may also use the Hilton Hotel LAX shuttle for airport pick up and return. Our location is behind Hilton Hotel.
PLEASE DO NOT GO TO TURO LAX LOT TO PICK UP THE VEHICLE. THE VEHICLE IS NOT THERE! UNLESS I SPECIFICALLY ASK YOU TO DO SO, IN RARE CASES.
PICK UP TIME:
You may pick up the vehicle at scheduled time or later. But, i can not release vehicle before pick up time. unless its changed and approved by Turo.
The only way to extend rental is through Turo and it has to be approved by me before expiration date.
MY OPERATION HOURS:
ABOUT THE CAR!
You can pick up and return the vehicle from me between the hours of 8:00 AM and 7:00 PM.
I have been in car rental business for over 15 years and I know all ins and out of this business. Including being prepared for unexpected what it happens. My vehicles are all well-maintained and ready for long trips, You can always contact me and will get an instant reply during reasonable hours!
2013 Volkswagen Jetta#6 Blue Jetta154.524
When we first rented the car, Jon never told us where or when to meet him. We called him several times and it took him a while to answer. Overall, Jon was very rude and made promises he never kept. When we first got the car he said he would take us back to the airport when we returned it. When we actually did return the car 20 or so minutes early he claimed that we had done damage to the car and that he would not take us to the airport. He also accused us of being late. Then drove off in an angry fashion. Also the car had service alerts on the dash. The car shakes regardless of what speed you drive at. We are very upset at how aggressive he got at us for absolutely no reason.
The car is exactly as shown, well maintained. Jon is very helpful and understanding. Convenient location. I was dropped at the airport after returning the car! Great service great company! Hassle free!
Whilst the car was fine, I experienced disappointing, unclear and uncourteous communication from the renter. I have also learnt I prefer to rent from private owners rather than commercial businesses posing as private owners on Turo. Things seem to flow better with more hospitality. My experience up to now has been flawless with Turo and I love the platform. I am saddened to have had a less than pleasant experience this time around.