I had this car booked today at 10AM. Called at 10AM and let her know that I wouldn't be making it and no longer need to pick it up. She still charged me for the day and I had to pay the $15 service fee.
Great 1st time experience driving a Hybrid less the fact that cruise control did not work. Tatevik is an excellent communicator and very well versed in this business. She spent quite a bit of time answering all of our questions at the beginning of our trip. Grateful for such a positive experience even though 3 dashboard lights (car maintenance related) were lit up the entire time I had the car. Again, thank you Tatevik!