Turo canceled my trip for not having made it on time for pick up. It doesn't give you any warning that you should pick it up on time even if you pay for the whole day's rent. I paid in full and they don't want to give me a refund for the service I paid for and never got. I ran late for only more than 30 minutes coz I had to take care of my 1 year old son. Total rip off. Beware of this scam. I won't let this pass so it won't happen to anyone else.