Breaks and reversing did not work properly. The breaks did not stop as they should and would shake upon reversing. And I never actually met Gerard when I got there some random person gave me the key and no one actually knew who Gerard was.
My first TURO experience and all went smooth. Great was very nice and easy to arrange the rent in an easy way. Driving his SMART in L. A. Was very fun! And must say it is a great car for a big city. Just loved it! My only recommendation would be to specify to call him when arriving at the pick-up point. And! To be more careful about the cleanliness of such a nice car! Although not his fault, it does not take much time to prepare the car for the next person to TURO his SMART. :-) or it may be just me who likes taking care of stuff and love cleanliness :-) Overall, would rent it again without doubt. Thanks a lot Gerard!!
Gerard is super accommodating and extremely flexible to work with!
March 9, 2017
The back tire blew completely off this car while I was going 70 MPH on the freeway with no prior warning. Mechanic's report indicated it was due to faulty tires that should've been changed. I am lucky to have walked away but the situation could've been so much worse due to the negligence of basic car maintenance. Please rent from owners who prioritize your safety, unlike this one.