Several hitches at the beginning and end of the trip. The middle part of the trip was fine.
For a week before my trip started, I sent Vitaly a few messages to confirm details. I didn't hear back. So the night before my plane trip from Boston to LA to pick up the car at LAX, I contacted Turo, which was also unable to contact Vitaly.
So I got on the plane from Boston to LAX. When I landed at LAX, I got a message from Turo saying that the Turo trip was cancelled, even though I had not cancelled the trip. I called Turo and they said they had cancelled the trip because they had not been able to contact Vitaly either.
Eventually I was able to contact a colleague of Vitaly's, who was able to re-open the reservation. So I Uber'ed to my apartment in LA, and Vitaly's colleague dropped off the car.
But then I drove the car to go shopping, and the car's battery died. Vitaly's other colleague came to our apt and replaced the car's battery.
The rest of the trip was fine.
Until the last day, when again I was trying to contact Vitaly about details of returning the car. And again, Vitaly was not responsive. Until the day that we were leaving, when I was told to drop the car at LAX, but I was told where at LAX to drop car.
Eventually after several back-and-forths, I was able to drop off the car at LAX, to another of Vitaly's colleagues.
So, to summarize - communication was really, really, really bad and stressful. The car itself was fine, except that the battery died the first day and needed to be replaced.
Communication was horrible, had to get Turo support involved. Vitaly was great but his partner was not professional and gave me attitude when I pointed out the car had less than half a tank of gas. Hard to leave tank of gas equal to what they gave me.
Car was great but not worth the worry of communication. Wish owner knew that I am trying to communicate for sake of car and ease of pick up/drop off, not for small talk and to waste time.