When I picked up the car it was dirty interior and exterior. I called Juila and she paid to have it cleaned but I had to wait around for an hour for the cleaning. Turo informed me Julia should have requested the car cleaning beforehand since another renter just finished using the car the day before. The car stalled and had check engine light soon on. Julia did refund two days as I had to return the car earlier but offered no compensation or refund for my time (waiting for car cleaning, going back to LAX in rush hour traffic). This experience ruined the better part of my Saturday at the beach. I would not recommend.
Check in went smoothly. Check out was even more smooth. Literally just handed the keys to the Turo team member. Other than that, Julia's car was an awesome car to use for my week of driving from LA to Palm Springs.
First of all, Julia is such a very nice person, I have never met her but I felt from my first call. I arrived from Kazakhstan and it was a little bit confusing to find your direction, however, after Julia's advice and Turo team's online support I simply find my way.
Secondly, the car is perfect, is very clean (cigarette never smoked, no smell of pet and food, etc.), runs great, comfortable and so soft, engine works very quiet and uses only small amount of petrol per mile. Furthermore, I found chargers for iPhone (I use) and Samsung (wife's phone) which are really helpful after 23 hours flight.
Third, Julia confims booking very fast. Also I did prolongation and got confirmation within couple seconds.
Finally, I highly recomend this car for rent according to my experiance. International visitors, I truly suggest you to use this car and Turo service, only check carefully feedback of owner it is very important. One more tip for Internationals - download offline navi before your trip.
Wish a safe trip for every one.
Julia was amazingly attentive and easy to reach via text or through Turo. She was accommodating with different suggestions on what to do in Los Angeles and gave inside tips to make our trip even more enjoyable. She arrived on time and gave complete transparency with the details of the car. The car itself is a smooth ride, and definitely has that comfy feel that you would want when traveling for vacation. Her response time is extremely quick! I recommend her service/car to anyone who is in need of Turo and want a welcoming and attentive host!