I hate to write this but I'm obligated to do so. I had previously rented from John and had an outstanding experience but this time it was much different. The car was delivered over 30mins late and once it finally was it had drastically different wheels on it than the wheels advertised. I was told the prior renter had damaged the cars wheels that I had expected and that the current wheels on the car had come off a different car. Nothing more was said.
When my girlfriend and I began our trip there was a horrible scraping sound whenever I turned the car or hit the smallest bump in the road. It was horrifically loud and sounded like grinding something on a grinding wheel. Upon pulling over to examine what it was I discovered that the wheels bottomed out on the fenders, smacking them and rubbing on the wheel arches every time we hit the smallest bump or dip in the road. Upon contacting John to inform him of the issue he said it was due to the wheels being oversized for the car. This was a known issue and how he had been driving it! My girlfriend was crying by this point concerned we wouldn't be able to make the trip and I was worried that we might have a blow out due to the wheels rubbing.
We figured John knew more about this than we did and wouldn't have rented out the car if he was concerned about our the car or our safety, so continued on. We spent the entire trip in the slow lane so as not to damage the car, wincing at the smallest bumps in the road. This added a lot of time to our trip and made it extremely stressful. At our destination we offered to drive some friends home but had to embarrassingly turn them away becuase with a fully loaded vehicle the wheels would continuously rub.
We finally limped home in one piece. This was a horrible experience and the only reason I'm not going with 1 star is because we had had a good experience before with John and besides the wheels the car was in great condition. If you rent this far don't accept it if the wheels are oversized. It's a nightmare!
It was an amazing experience. So I started with the Benz. But it needed to fix the tires balance. So I called him back and he said just bring the car back. When I got there he gave me cash for the gas I put in the car. Then he gave me a new 2017 Camaro convertible. For the same price. And it was amazing. Actually this the first time that I like an American car. Plus he showed me that the Camaro was in a rap video. Which was cool. Over all I had a great time with the car. He was really flexible and everything went great. I recommend him.
Great trip with this car, it was very clean and a nice drive. John was great with communication and was on time with pickup and delivery. I will definitely be booking with him again very soon. Thanks again John
I received the car with no gas and returned it that way and I was still charged for gas. I should not have to pay for gas if i was not given any gas from the start of the trip. Very disappointed and I think John should fill up his tank before giving it to his clients. It was inconvenient for me to stop by the gas station as soon as I got to LA.