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2014 Ford MustangPICK UP AND DROP OFF FROM LAX AND LOS ANGELES - UNLIMITED15581
This was such a bad experience.
The service- The car was an hour late and delivered with no gas. The maintenance light was on as the tire pressure was low. I then was late to a meeting since not only was I behind an hour, I know had to take care of the car.
The car- The car was in tatters. It was a convertible and the top was nearly completely torn in places. Scrapes and dents everywhere.
The drop off- They were 3 hours late picking up the car with zero communication. When I finally called they suggested I drive it to a separate location. Good thing I rushed back from my friend's wedding so that I could sit around and wait all day.
There was nothing redeemable about this service. This was my first and likely last Turo experience.
Car exterior was dirty & dusty!
No windshield fluid, so could not even clean dirty window.
Convertible vinyl top had a huge hole!
Problems with back window.
Brakes not 100%.
Told us key was under mat & was not when we called he said it must be in another location. We went to his other location and it wasn't there. Had to go back to originally location and he says that the key was in the gas instead. Wasted time and was frustrating with no communication. Told us to look on YouTube when we asked him questions. There was also no automatic key which was aggravating so we had to manually lock it every time.
Good service. Quite convenient and the car was clean. It was not very flexible with timing and the car was a bit damaged, but it apart from that very recommended.
The driver who took us to the car from the airport did not speak English and was a little bit annoying.
This is my first experience with Turo. I want to say they did a lot of things right but I was disappointed in the condition of the vehicle. The roof had a tear in it and the car overall had a lot of scuffs and nicks. I wanted to say that it was quite nice to have a pick up and drop off at the airport but I didn't know it was going to be by different people. I would rent from them again though. Thanks for the fun time in California.
This car has a lot of pep and is in very good shape. It was perfect for a ride through Joshua Tree and Palm Springs. The owner was 20 min late for both drop-off and pick-up however, and that could be improved upon.
The mustang convertible was amazing, perfect for our trip, albeit the weather could have been a little nicer to allow for some more top down action. Other than that, the car drove beautifully and they were really accommodating when it came to dropping off and picking up the car. Would definitely rent from them again!
Couldn't be happier - awesome car & awesome service from a fun, friendly and professional provider. Collected us from the LAX International at 7.30am and even took us to wherever we wanted when we dropped the car back. I will definitely be using this service in the future - car was clean, well maintained and as described. Highly recommended!
This trip was AWESOME! Beautiful car and we happened to be the first to rent it after it was just purchased. The top down is a must in LA and the unlimited miles is a plus so you can see as much of the city as possible. The owner is awesome and even gave us some reccomendations on where to go. Great car at a great price! If its available book it!!!!!