Was great working with Gagik. This is the first time I have ever used Turo so I wasn't sure what to expect. The experience was great. Made a quick trip to Anaheim for business and flew out less than 24 hours later. I booked the car right as I got off my flight and requested it an hour later. I put in my notes that I would like the vehicle before that if possible. Gagik responded immediately that he would try his best to be earlier but could definitely make it there by the time I noted the reservation for.
Gagik was early. Gagik informed me how everything worked in using Turo. Car ran well and it was a nice trip.
My flight was leaving super early so i was returning the vehicle at 4am so I was told to go to a valet service which is super close to the airport. The valet attendant told me it would be $20 to take me. I was surprised by that but it was too early in the morning to argue so I paid him. Gagik sent me a message asking about me paying and how he could reimburse it for me. I didn't even contact Gagik about it, he reached out to me.
Now that is excellent customer service. Thank you Gagik! I will be using your service again.
Gagik was very easy to communicate with- we used texting to communicate prior to pick-up and drop-off. I requested to pick up the car an hour earlier than planned and it was no problem, just had to update the reservation. The car itself was very clean, easy to use... and a lot of fun! Overall, it was a great experience and will definitely use it in the future.
Overall it was a very disappointing and costly experience. All started very well and Gagik was helpful, but I finally ended up being charged for an extra $500 for scratches on the bumper which looked very much like previous wear and tear. The renter has no protection: There was no photos of the bumper before my rental but the responsibility of the evidence is in the renter not the owner. And the money is automatically charged to the renter without any discussion or listening.
Very easy person to deal with , made my trip a lot easier than I thought it would be
September 2, 2016
The trip was great. We took this car because we wanted a convertible with plenty of allowed mileage because we wanted to go Highway 1 up to San Fransisco. The car was great. No problem. Gagik was very helpful and accommodating. We had too much luggage for the car so we offered to hold our large luggage during our rental. At the of our trip he brought it back and drove us to the airport for our flight home. Over all a great experience, great personal service and attention. Don't think I'll ever rent from a regular car company again! Thanks Gagik!
Rented Ford Mustang Convertible 2006 for a month and had a great trip. No problem with the car, it is in really good condition. Gagik is very nice, he delivered the car to my location and picked it up on time after a trip. Recommend him and his cars to everyone! 👍
Car: Gagik's Mustang is great, doesn't look on its' 10 years. Drives great, roof goes down in few seconds and allows you taking advantage of California sun. Car is equipped with Alpine radio with usb slot what is great 'cause you can charge your phone and don't need to worry about battery consumption when using google maps to navigate.
The Owner: Gagik is a great guy. He picked me up directly from the airport. One day alternator in my Mustang broke down. Gagik showed up in 30 minutes, gave me convertible Audi and took Mustang to mechanic. Few hours later I had my Mustang back in perfect condition. So even if something goes wrong with Gagik's car he will fix it very quick so no worries:) Definitely when I'n back to LA i'll rent Mustang from Gagik!
Exelent Customer Service, Cars are like Brand New A+
April 16, 2016
nice car and interacting with Gagik as very easy. He was very hepful and professional about the drop off and pickup. Also gave clear walkthrough of the car.
The car is good fun especially with the top down and does not show its age at all. As long as you are not expecting a super smooth modern commuter car, you are fine. But then why would you when renting a mustang! :)