The trip started off a little uncomfortable because I was not able to get in touch with Erich until 30 mins after my reservation time. Once I got a response from him the trip was easy. He had the car ready with the keys inside. The car was pretty clean. The cup holders were kinda dirty though. The car was great. I loved the convertible top and the multiple USB outlets for charging our phones. Dropping off the car was easy and Erich allowed me to drop the car off earlier. The communication was great once I had the car. Erich followed up with me to make sure everything was okay. Having the flexibility to drop off the car early neutralized the initial discomfort on the pick up day. Erich was pleasant and very cool. I would rent again from him.