This is an awesome car, with great people. The guy who dropped off the car was flexible timewise and pointed out the (minor) existing cosmetic damage for ease of photography. The car was clean, in new condition, and fun to drive. Finally, the gentleman who picked up the car was great to deal with and a pleasant conversationalist to boot! I will rent from these guys again when I'm in LA.
There was minor damage on my original vehicle due to the previous driver, but the company quickly replaced the vehicle rental. I only ask for quicker responses during pick-up and drop-off from the airport.
Great experience overall. Prompt, responsive service. Felt professional. Only negatives were that the touchscreen in the car didn't work so couldn't listen to the radio, etc. It had some recent body scuffs so be sure to take photos of existing damage just in case. Car drove beautifully and was a fun ride.
I ordered the car for 11am, and got it at 2pm. The gas tank was completely empty, I drove to a gas station but the car stopped on the way. We were on the highway, had to push the car to the safety lane. Extremely dangerous situation. Walked for half an hour to a gas station. Overall, lost one more hour on my trip. I called later on to say that it wasn't cool to give me an empty gas tank, but they didn't care at all. Would not recommend this.
Such a wonderful rental experience, I can't wait to book another trip! Communication is on point and it was so very nice to have the car dropped off and picked up. Thank you for helping with the flow of a beautiful weekend.
Not sure who Ekaterina is, because I dealt with a man. It was OK, no problems with the car, just had an empty gas tank so had to fuel up immediately. The fuel left in the tank when dropping off is not refunded. Car is nice and clean.
It was a great trip! The car was in wonderful condition! It was super easy to pick up and drop off. And it was also super easy when I needed an extra day extension! He was very friendly and made my first time using Turo great! I will definitely be renting from him again!
Ekatarina's Dodge Charger was a clean, smooth, fuel efficient & stylish ride during my business trip to LA. The service provided by Turo/Ekatarina's team is second to none - easy pickup upon arrival at LAX, clear communication, and helpful drop off back to LAX. These guys are great! I can definitely recommend and will use again! Thanks.
Great Service! We were running late for our drop off and there were no issues. My only comment is that it was hard to accommodate us plus the driver (who was definitely as mindful as he could have been) when we had 2 kids, 2 strollers, plus our luggage in the car. That being said, we had a great experience and I will definitely recommend Turo and Ekaterina for those renting in LA.
The pick up was easy. The car was great. The mileage was superb; we drove all the way from LAX to San Francisco, via the coast on one full tank and there was still a lot of gas in the tank! On top of this, the owner was really flexible and friendly when we arrived late for the drop off (we don't incourage it though).