The car was not clean. I expected a clean car. It also made sounds when i drove it. Ronnie is a nice guy. I was running late due to traffic on the due date. I called him before the return time, he didn't pick up so i left him a voice message. On my way to his house he called me back then my brother picked up and told him we are on our way then he said OK we should get here as soon as possible. It was accommodating. but for future rentals have your car washed.