The car itself was great. Very clean, and in great working condition. I wanted this car because it was electric, and it would save on gas for a short day trip. I made the reservation for 9 am to 10 pm, and emailed Alexander right after I made the reservation to verify the time and the meeting spot. I emailed him the next morning at about 8 am, as I hadn't heard anything from him. I did not get a reply to this second email. I went to the pickup address at 9 am, only to find out that Alexander wasn't there, and wouldn't be there for another 10 minutes. I had been waiting for 15 minutes, when Alexander finally emailed me back saying he would be there in 10 minutes. 30 minutes later, he arrived and I was able to get the car. In his defense, he did offer me cash to make up for the inconvenience, which I thought was a nice touch. To my dismay, however, the car which was supposed to be electrical had no charge in the battery, and I had to run on gas the whole time anyway. My reservation went until 10 pm. When I arrived to drop off the car, the gate was closed and there was nowhere to drop it off. I had emailed Alexander about half an hour before arriving back into town, and never heard back. I called Turo support to see if they could get ahold of him, but they couldn't either. They told me of a way to leave it so that Alexander could get it, which I did. Just as I left the car, I finally received a text from Alexander which said that we had agreed to meet at midnight to pick up the car, though we had done no such thing. I tried to leave a car in the safest place I could but I was not going to wait two hours for him to show up. It was incredibly frustrating, and as this was my first turo experience, I might be wary to use the service again.
To be clear- the car is PHENOMENAL. The handling, amenities, and modernity are indisputable. It would have been nice to have been provided with the necessary cables and adapters to plug the car in (considering its electric and that's half the point). I plugged it in at a couple EV stations but it wasn't worth the time. Alex was great from a renters point of view.