I picked the car up with no communication through the app. So basically I went in not knowing if the car will be ready or who to even speak to when arriving. I sent 3 messages and no response. I got in the vehicle and later in the day when it got to 100 degrees I learned that the ac did not work. This was a very unpleasant feeling. I'm very disappointed in the ride. I told the girl that the ac is broken when I returned it and all she said was "I'm sorry" (in a very non sympathetic tone) if I would have known the ac was broken on a day where it would be 100 degrees I would have never picked that vehicle. I don't think I would go through this person again if I use this app another time.