My trip was supposed to include free pickup. It did not say I'd have to take a shuttle and hunt for the car. Then dropping off at the same location there were no spots. I waited over 20 min for one to open and nothing. Meanwhile I have a plane to catch and apparently a long shuttle ride. I asked Julio what to do and he told me to park at some apartments on the street. I'm not from the area and I have two heavy bags with me. I didn't know what to do at all. I broke down crying from stress. Ended up having to walk 5 blocks with my luggage and my wheel broke. I'm so disappointed. This is not at all what I expected. I was supposed to have a ride to and from my destination as requested.
Julio was a pleasure to rent from. Excellent communication throughout the trip and the car was clean and ran well for our long road trip weekend! Highly recommend doing business with Julio! A class service and would definitely rent from him again!
First time using Turo and it was an unforgettable experience! Julio was extremely accommodating and super responsive, made the whole thing buttery smooth. Car was clean, comfortable, and great on gas! Will definitely be using Turo and Julio again when the opportunity arises!