I've rented from Joseph many times however this time was very different. I'm sure if he knew the car was having performance issues he wouldn't have rented it out. the car was over heating & needed a wheel alignment badly!!! so bad that I had a blow out on the freeway. but after telling him all these things he was very apologetic but he only refunded me $30 from a $160 rental I felt like it should have been at least half.