This is a full time business and I sent them my itinerary but still had to wait about 25 mins to be picked up from airport. That was my only complaint, They are very responsive and easy to communicate with, car was great! I just think that when I told them I was waiting for my bag they should start heading to the airport since it takes 20 mins to get there....Instead of waiting until I'm completely ready before they even leave to pick me up.
The car was great!! The radio messed up a few times but I realized if you just turn off the power on the volume knob and turn it back on it starts working again. (You have to be at a complete stop for it to power off and power back on)
The only thing that sucked was the car was 45 min to an hour late being delivered. Also it was picked up over 3 hours late. Normally I would be fine with the car being picked up late, but I was not informed it would be picked up later until I text asking because it hadn't been picked up yet.
I would have liked to had my day planned out better and enjoyed that extra time instead of getting the car fueled up and ready just to realize it wouldn't be picked up when I expected.
Our flight was delayed by a little over two hours but there was no problem with flexibility. We were picked up by Lyft for a five minute drive to the car. The rest of the weekend went of without a hitch...fun weekend, thank you.
I'm very satisfied with the service and the quality of the vehicle. I was picked up at the airport and dropped off timely. The car experience was great, the only concern I have is that the vehicle was delivered to me running on fumes. When I got in the vehicle, I became very nervios because I didn't know the area and my first thought was that I would run out of gas prior to making it to the gas station. Luckily it didn't happen.
This was my first Turo experience and I would highly recommend! Ekatrina's service was excellent. We had a minor hiccup with a small delay in getting the car after our arrival but frankly it was nothing worth complaining about. The car was clean and in good condition it was so nice having a sweet California Convertable to cruise Hollywood and the coast in!
This car made our trip perfect. Pick up and drop off to the airport for free, unlimited miles and a great, clean car ! What more can you ask for? I would recommend this to anyone travelling to Los Angeles !
Man who picked us up from airport and and dropped us off was very nice. Very responsive and picked us up within a few minutes of arrival. Kept us updated via text of our drop off location and numbers to call. The only thing that was a downfall was that the Camero completely turned off while I was driving. There was something electrical wrong so it turned back on, but it was not drivable. They were very understanding and were able to switch our vehicle out for a Jeep Wrangler that night, which actually worked better for us as a 4-door. Therefore, the only issue was one that was out of their control and they were quick to resolve the problem. I would book with them again.
Ekaterina and her team were extremely professional and punctual. A driver dropped off the car for me at LAX airport a few minutes after I had collected my baggage. The car was clean and in pristine condition. Me and my friends enjoyed the California sun in the convertible. At the end of my trip, they dropped me off at the airport, just as planned. Definitely using their service again in the future when I am in town. Well done!
The Camaro was a great car, clean and nice, and I even got to use the convertible top once, which was a stroke of luck in December. Pick up and drop off were super easy too. I highly recommend renting from Ekaterina