Everything went very well and the owner was an excellent host and very accommodating to my changing schedule. I read the review of the previous renter to myself and his assessment of the procedure I can only attest from my own experience to be no fault of Turo or the owner. The car is a 2006, so it is not brand new but certainly not torn or tattered. Frankly the year is probably the only reason you are getting such a great rate on such a great car. I usually wouldn't write a review because I like to keep gems like this hidden as long as I can, but thought it fair to give the owner an honest review. Will definitely rent again.
Was phenomenal. Only "issue" was when I went to return the car at the lax "lot" it wasn't much of a "traditional" car lot as one would think - however with a few improvements this could be a huge step up for rely rides. Simply some basic infrastructure aka I sign leading to the lot area or a representative from Turo being there and ready and not "only they're way down" for 15min. At the end it wasn't even an issue as I simply left the key on the tire and left. I got a call moments later that the car had been inspected and ready. I enjoyed Turo ALOT and will certainly use again - especially from Illan
We ended up having a tire blow on us hours away from our hotel so we had no choice but to buy a new tire. We were fully refunded by the owners and they even gave us a ride to the airport for free for our troubles. The car was nice as expected but the "customer service" is what really pushed this rental above and beyond.
July 21, 2015
The car and the service was excellent! The car made the trip to California even more wonderful. It is comfortable, has great handling, braking power and is a dream to look at! I would definitely rent this vehicle again!
Aside from the GPS not functioning properly, this car was a joy to ride in. Very smooth and felt like I never left home. Elena was very responsive if I ever had a question. I will definitely be renting again next time I am in town!
WOW! What an amazing experience! I will highly recommend renting from Elena. The car was amazing and in near perfect condition, Elena's son was an absolute gentlemen making the pick up and drop off process an absolute piece of cake. Thank you so much guys for making this trip to LA truly rememberable, wishing you all the best!
Brilliant and amazing service! Travelled from UK and rented from Elena. She was very communicative and helpful! The BMW is such a good car to drive around town with and was clean and well maintained. Will definitely be renting this again when I'm back stateside. Thanks Elena!
Elena was very communicative and helpful! I needed to rent a car on a Saturday at the last minute....she was able to accommodate me and deliver the car directly to my home. The whole process was easy as cake. And the car....what an engine! Strong, refined, brutal yet elegant. I had a blast putting the top down and cruising. Great weekend car. Highly recommended.
This Bmw is so perfect it drives so nice and smooth, the pick up drop off and relay attendant was punctual and professional. Will rent from Turo every time. Elena is professional very quick responses to all my question. App and payment with txt integration very well done LOVEd the whole experience.
Perfect car for cruising LA - power, comfort and style at a great price.
Great and quick communication and even though I had last minute schedule changes Elena was very accommodating handling my needs.
Overall experience: Hot.