Mary Ann, was great! She prepared my trip with exact instructions for pickup and drop-off, and her BMW 4 Series was just as great in person as it was described in the description. l would definitely rent from her again.
It was my first time renting on Turo.
I'm very pleased with how it's turned out. The car was awesome! Everything from delivery, communication to the condition of the cat itself was great. The owner was flexible to adjust to last minute time change and the delivery person from Move Smart (fleet management company) was very helpful and informative about the process for the first time renters lime myself.
I totally recommend this owner to anybody who wants a luxury ride in LA and will sure use it again!
Mary is the ideal person to rent from. The vehicle was clean and smelled good. There was plenty of gas so I didn't have to worry about it until the next day. It was exactly how she described it on the post. When things changed on my rsvp she was flexible on the hours I needed to rent it out. The car was beautiful and she was easy to work with. I want to tell everyone about her and the beautiful 4 series comfortable
Excellent Service!! Mary Ann is the best! Shes kind, professional, and always there! Next time Im back in LA, I will definitely ride her cars again! I highly recommend Mary Ann's car to anyone in LA! Thanks Mary Ann!!
Car was amazing. Clean and exactly as in photos. Very good driving behavior, would totally recommend. Mary Ann was polite, easy to communicate with, and flexible when re-arrangements were needed. Would totally pick her again.
Beautiful car, beautifully maintained, it was freshly washed and cleaned when I picked it up. You'll get looks everywhere the car stands out. Friendly and courtesy. Communication was prompt and excellent. Can't say enough good things, thank you so much. It was a pleasure.
First and foremost, Mary Ann was extremely flexible and accommodating for multiple changes. Another owner cancelled and Mary Ann's 4 series convertible was there for the rescue! She was also very quick with responding through the Turo app and it was easy to communicate with her. The 428i convertible was a joy to drive as well and definitely represents the BMW brand. The red interior with the black exterior is an excellent combo too! Overall just an amazing experience!
Mary Ann was a great host and her BMW 4-Series convertible was a blast to drive. Very clean and well maintained. Perfect for the the beautiful LA weather. Pick up and drop off were seamless. Great communication throughout the trip. The only thing that could be improved is communication at time of booking. Otherwise fantastic experience and would rent from Mary Ann anytime!
When I dropped of the car, I mistakenly left a cell phone charging battery / cord and a wireless bluetooth Plastrons headset in the car. I immediately tried contacting the owner and the parking lot attendant. I was not contacted about these items in a timeframe when I could reasonably expect to recover them. Now after almost a week, I still have yet to be contacted. I have lost several hundred dollars worth of property, and although I bear the responsibility for leaving them behind, the very least Turo could have done was contact me. Their customer service is stellar when everything is going well, but when you the renter need them, they completely let you down.
Thanks Maryanne for making my trip to LA so fun with your gorgeous BMW convertible! The car was like new, the Turo process was seamless. Maryann was very responsive and helpful when we made last minute changes. What a pleasure. Thanks Maryann!
Renting this car from Mary Ann was wonderful. She accommodated me when I asked if I could pick up the car a little bit earlier and also when I wanted to drop it off earlier. She even introduced us to her dog Roxy. Easy fast transaction and I would rent from her again. Highly recommended.
This was my first Turo trip and it couldn't have gone better. Mary Ann was so kind, so helpful, and the car was fantastic. Clean and smelled great, we loved riding around LA with the top down. Thank you Mary Ann, I'll definitely be renting from you again!