However I'd like it if TURO would be more clear about insurance. I live in Canada and have car insurance and did not know if I needed to buy the extra TURO insurance they offer at check out. So I just got the most expensive one to be safe. It would cool if there were clear details about residents of Canada renting in the US and vice versa...
The car was awesome!!! Practically brand new and was great to drive. Having it dropped off and picked up was super convenient.
However, the reason for the 4 star rating and not 5 was because the initial drop off was quite a bit late. It was due to a repair needed on the car (an issue with a tire that needed to be replaced). I'm grateful that was taken car of before I started to drive however, better planning in terms of time between reservations of the car would have allowed for enough time to catch that problem before it was made available for rent again. The communication at first was also a bit inconsistent as I wasn't always sure if I was talking to the person who was actually with the car and delivering it or someone that was in correspondence with them. I would have much rather always been in contact with the person physically present with the car in order to get more accurate updates as to when they would arrive.
Besides that initial mishap, I can't complain about driving with unlimited miles, a great car & at a reasonable price. Hopefully the drop off process will be ironed out for other renters in the future!
I waited almost 1 HOUR curbside at the airport. Their excuse was bad traffic and recent return of the car from another customer. It appears theySTACK RENTALS BACK TO BACK and don't leave enough time in between. I WAS FURIOUS. Their cars are super nice but if your time is valuable don't use them.
These guys have Turo down to a science. The A3 that i rented was brand spanking new and was cheaper then renting basic cars from big companies. i was picked up with 10 minutes and i was on my way within 20 minutes. the whole thing went smoothly and i'm using them again next time i hit up LAX