Jeep Compass 2016
As a first-time Turo user, I had some difficulties with another owner who was not communicative and cancelled at the last minute, leaving me to scramble to find a car at the last minute for a weeklong family trip in LA. That’s when I ran across Ultragate’s Jeep Compass. The option to use the LAX Turo Valet lot for $20 was a great convenience. I took a Lyft from the airport to the Custom Hotel, where a Turo employee reimbursed me for the ride, checked me in (took photos of the car, odometer, my driver license, etc.), and off I was with the car in less than 10 minutes. Return was just as convenient. I didn’t know if I was to take photos of the car in the app or not, since the Turo employee was doing it and in my app there are no photos uploaded: so that part was confusing, but I assumed Turo would have it saved somewhere so if something went wrong, they have the photos.
The car itself was pretty basic and as expected for the price (it was one of the cheapest options around)—akin to what you would get from one of the major car rental agencies: nothing special, but dependable and no issues. The owner was very responsive via messaging on the app, which I appreciated, and was clear on what was expected of me in terms of washing the car, gassing up, returning, etc.
So the pickup/dropoff experience and the responsiveness of the owner were the highlights, and I would wholeheartedly recommend Ultragate for your LAX airport rental needs!
Michael C. -
March 1, 2018