Don was a pleasure to work with. The car was right there waiting for me to pick up and Don was right there when I returned it, communication was stellar. Would definitely rent from again and would highly recommend him. As for the Mini Cooper, it was so fun to drive. Handling was superb, which is great for all the winding roads you can find in LA. Very comfortable and plenty of space for such a tiny car; great gas mileage tops off the list. A+ all the way.