This was my first experience with TURO. Admittedly a bit nervous about the logistics, it was easily the best car rental experience of my life. Jorge is a pro, he was quick to respond to all of my messages prior to the trip, and the morning of the pickup couldn't have been easier. He showed up to the pickup location at the exact time requested, and was in a freshly cleaned and washed Mini Cooper that actually looked even better than the pictures. I sent a few pictures of the car to my friends who asked if I just pulled it out of a show room. Prior to handing over the keys, Jorge answered all my questions, gave me a quick tutorial, and off I went. We had no problems all week, but Jorge gave me his cell in case anything came up. The car was a real pleasure to drive up and down the California coast line for the week. Also, not to be overlooked, the Mini is a very easy car to maneuver into hard to come by parking spots at public beaches. With a convertible, you give up a bit of trunk space but we easily fit 3 carry on sized bags into the trunk. To finish the trip, Jorge adjusted his schedule and was flexible to move our drop off time back an hour so we could enjoy some extra time at the beach. He suggested a drop off point that was most convenient for me, and was waiting for us at the JetBlue departure terminal for a quick handoff of the keys. When I return to California I will no doubt rent again for Jorge. He runs a top notch small business that puts customer service from corporates like Hertz to shame.