Such a great host! He was willing to accommodate all of my requests and was readily available via phone/text. Also a great car which ran smoothly and well kept. I loved driving it around. As far as pick up/drop off - very smooth. I felt very comfortable meeting with Tramell for pick up and when I was running a little late for our agreed drop off time he kept his composure and understood. Very welcoming and professional. Overall great price for a great car and an even better host!