Please return vehicle washed and vacuumed. I will charge $25 to have it washed and cleaned if not done before returning.
No Smoking - No Pets - if the vehicle is returned with signs of smoking or pet odor/hair I will have to have the car detailed and there will be a charge of $150 to do so.
2007 BMW 3 SeriesRosana's BMW154.512
The owner cancelled this trip 7 minutes before it started. This message was automatically posted by Turo.
May 27, 2017
I really wanted to give her zero stars. This was an absolute nightmare from the time I drove off with the car. First of all, there was a crack in the windshield, the car was dirty and smelt like cigarettes, and the car did NOT have a full tank. The car was filthy. I had to stop by a car spa and get the car cleaned inside and out. Unacceptable! It gets worse. One of the tires gets a flat. I had to miss work to deal with the flat. Road side assistance towed me to a shop free of charge which was nice. However...I had to pay for the tire out of pocket and wait to get reimburse. I informed the owner about the entire situation. Her response time was extremely unprofessional and uncalled for. The first thing she did was point the at me. She accused me of running something over to cause the flat. Well....due to her not having the proper tire pressure in each tire, not rotating and or balancing the tires, it caused the thread to come out. That's wear and tear ladies and gentlemen. I have the invoice to prove it. The shop also did a 5 point inspection. If I list the amount of things that was wrong with the car I would take up my lunch break. I'm almost done here. Finally, it's the last day of rental......I took the car to a self car wash even tho it was RAINING! I wanted to make sure the car was immaculate. The way the renter should release her cars to the renters. I even purchased tire cleaner and an air freshener because I'm too nice. The renter did not release the car with a FULL tank! So I returned the car with the same amount of gas. A little below full. $45 dollars worth mind you. Fast forward to the morning after, the owner proceeds to tell me that I returned the car with water spots (hunny, it was raining) AND she tells me she's going to charge me for gas because I didn't return it with the same amount. This is the reason why I make sure I upload pictures to this app. I encourage you all to do the same just in case something like this happens. I forgot to mention that I got pulled over for the windshield. I was let go with a warning. The officer was sympathetic to my surprise. The owner and I have been going back and forth all morning. She's pointing the fingers at me for everything that she did wrong. I've been extremely civil and polite during this ordeal. I already know we will not get anywhere so I will turn this matter over to Turo. I will never rent from her again. The people I normally rent from was booked which is not surprising because they are professional . This particular car is available all month. Check it out for yourself. That says a lot. Well good luck all.