Oswaldo was extremely helpful, professional and his BMW 4 series was great!
The car was exactly as advertised, and in San Diego where there are too many BMW's to count, this one stands out compared to most of the others.
I will definitely rent this car or another one of Oswaldo's cars anytime that I visit San Diego.
Thank you Oswaldo!
It’s kind of sad because up until the day I returned the vehicle, I had nothing but nice things to say about Oswaldo and my interaction with him through my trip. The communication was good and timely., etc. Then to my surprise, I receive an email the day after I returned the vehicle about a claim that Oswaldo filed against me with Turo pertaining to “pet hair” in the trunk of his car. He never even asked me first about it. This is odd and upsetting to me because I do not even have a pet... AT ALL! It was only myself and my 3 year old daughter using the car during our trip. The crazy part is that when I opened the trunk at the airport to put my luggage in there, the “hair” was already there but I didn’t think anything of it because I didn’t even think it was hair. I thought perhaps it came from a blanket, sweater, etc. The even more troubling part about it is that in Oswaldo’s “before” pictures, there were absolutely NO pictures of the trunk. However, there conveniently tons of them after he retrieved the vehicle from me. I find this to be dishonest and unfair. I have been with Turo for years now and have maintained a 5-star rating. I always treat the cars as if they are my own. Hopefully Turo gets to the bottoms of this and no, I will not be renting from Oswaldo again.