This was my second turo experience, the first individual bailed on me last minute inconveniently. Michele was great! A breathe of fresh air after that horrible experience. We met up, he was right on time. The process was smooth and I absolutely loved the car! He offered to let me return at a later time if I'd like,a though I wanted to I had to set out and battle LA traffic to my next destination. Good communication, and easy drop off. I will definitely rent with Michele again next trip to California, he is great! I'm obsessed with this car, clean and comfortable to drive. Perfect for cruising the beaches! Thanks for allowing me to rent the vehicle even after your previous bad experience, I am glad it worked out!