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The car should be returned with the same level of fuel. When you take possession of the vehicle it will be fully washed, vacuumed, and detailed. Please return the vehicle in the same condition or leave $15 to cover the cost of cleaning. This vehicle is PET FREE and SMOKING Free. Violation of the terms will result in an additional cleaning charge. I will upload all of the picture related to gas level, mileage ,interior condition and the body condition, for your trip on turo trip photos. If you see anything wrong with any of those things at the pick up time, please message me and let me know, before you leave with the car. Please drive responsibly. If you have any requests or would like more information feel free to contact me. I hope you enjoy your driving experience in this vehicle.
2014 Nissan Sentrareza's Nissan15521
Reza was able to have the car ready in kind of a short notice when I was in a pinch. The car was fantastic! Comfortable, stereo was great, was clean and did the job. Thanks!!
I've rented twice on Turo, and I can say that my second experience lackluster.
In terms of communication, I did not know that Reza exclusively communicates through the Turo app. Knowing this prior to pickup would have made the actual pickup a little smoother (I sent emails he didn't get). This is just something to know going forward. My friend and I were picked up from the airport (daytime), and Reza drove us a few minutes away from the airport for the official exchange. However, during the drop off (at night), that area gets incredibly busy with freight/semi-trucks,, so it's a little hard to navigate, as certain entrances/exits are blocked, and you really can't park the car just anywhere.
BEWARE of when the car has damage to it already! The Nissan Sentra had lots of cosmetic damage to it (a sizable scrape on the rear passenger door, scrapes/dents on bumper, little dents around the perimeter of the hood, indentations around the door seals, cigarette burns on steering wheel, etc). During the pickup, Reza mumbled something about how the damage was recently put there a few days ago.
Honestly, I was tired from my flight, and didn't think much of it, because the car looked mostly good, but it had obvious wear and tear on it, which was fine becasue I have photos proving I didn't put them there. I dropped the car off in the same condition in which it was given to me.
However, after dropping it off, Reza claimed that I put additional dents on the rear passenger door, and immediately asks for money, as if I knew what he was talking about. He actually asked for money, without telling me what the damage was! He wanted to rush me into an amount without following Turo's guidelines for handling a dispute between owner and renter. Turo charges the renter a $500 processing fee, which Reza kept threatening me with, unless I just gave him an amount...to fix things that I didn't damage. This is all very recent (May 2017), so I will have to see how this plays out. To me, it's just a matter of going to small claims court, because I'm not going to be bullied into a decision without all the facts, especially becasue there were so many cosmetic issues with the car before pickup.
Overall, communication with Reza has been downhill, and I will be extremely cautious when renting a car that has damage to it already. Prior to picking up the car, I was under the impression that the car I was getting had no issues. It's really all the issues after dropping off the car that is giving me a poor feeling about renting with Reza.
May 9, 2017
Reza picked us up directly from the terminal even though our flight was delayed! He also gave us a ride back when it was time to go. The car was very clean, and he is easy to communicate with! Great experience!
This was my first time using Turo and would recommend it to others. The car was clean and I would recommend it to others. Everything worked fine and it is a comfortable car. Reza picked me up as accorded and I dropped the car at theTuro lot.
First Time With Turo and Reza was extremely helpful In offering a vehicle in Such short time period. He was very polite and Punctual. Car was Clean and open line of Communication Via Email or Text. I highly recommend Reza !