Albert's car is in good condition. I liked it and took good care of it during my rental period. However, contacting Albert can sometimes be challenging task because he is not always answering the phone call. I had tried to call Albert a couple of times during my rental period but most of them reached his voicemail.
Another thing I want to remind the future renter is that please be careful to avoid collision because it can be tricky to compensate as the estimate can be extremely dynamic, depending on which party you talk to. I myself, unfortunately, had a collision right one day before I returned the car, and it caused fist-sized dent in the rear bumper. I feel very sorry for this and apologized sincerely to Albert. However, in my case, the estimate from Albert is $1800 as compared to $680 from Turo (not including the handling fee). The major difference is about the "labour hour" between the two estimates. In Albert's estimate, "Body labor", "Paint labor" and "Paint supplies" are as high as around 6 hours each. However, in the estimate from Turo it shows only 1.5 hrs for Body labor and 4.1 hrs for refinish -- I think the latter is a much more reasonable time.
Please don't get me wrong. I am not saying Albert is trying to make money from the collision, but there indeed is HUGE difference between the two estimates. The room for manipulating the estimate are always there, so please be really careful when dealing with the collision/damage claim, and, BUY CAR INSURANCE!(which I didn't :()