Michelle was excellent; when the day came for my trip, the car wouldn't start and ended up having to be towed. Michelle was there right away and helped me sort everything out, bringing jumper cables and eventually calling AAA. Since I wasn't able to use the car the day of, she gave me a rain check.
Best Turo experience yet! Michelle was amazingly helpful and patient, willing to accommodate weird pick-up and drop-off times, and the car was perfect for the trip. Everything was better than I could've hoped for: the car, the location, Michelle! Would definitely rent from her again (hopefully, with fewer mistakes on my end)!
I was late in reviewing but Michelle left an incredible impression on me. The car was super clean, almost that "new car" smell and the drive was smooth because it has recently been serviced. Overall I could go on and on about how positive my experience was but I will end it with this; you're missing out on meeting a person that truly cares about the renter having the best experience. If I could give her more stars I would.