Overall the car was pretty good - it got great gas milage, was very clean inside, and got us from A to B and back again. There were a few minor problems that, altogether, keep me from giving this five stars:
- The brakes on the car are warped. This lead to the car shuddering, and the steering wheel vibrating back and forth, when braking.
- The aux-in port, if you don't want to connect your phone via bluetooth, is a non-standard size and is unusable.
- The radio skipped small sections of audio every 30 seconds or so, even if you're just listening to FM (so it's not a bluetooth issue).
Yusef and his partner Carlos were great. Yusef communicated constantly when issues arose and was flexible when we had to switch vehicles - giving us a deal on a different car that originally had a higher daily rate. Carlos was punctual and communicated to meet-up for both drop-off and pick-up.
It was a great first experience renting on turo and from Yusuf. I had family visiting from hawaii and needed a second car to get around. He was very nice, quick to respond communication was well and thorough and he made things easy for me. The car was great, clean, cold air and ran smooth I'll be renting from him again for sure.
First time using Turo and these guys were great to work with. They were waiting when I landed, picked me up curbside, drove me about 5 minutes away to their office where we completed the process and I took the car. I brought it back to the same office when the rental was done and they dropped me off at airport. Definitely less painful than taking the shuttle to the PHX rental car facility and dealing with all that. I will definitely use them again next time I'm in Phoenix. Car was clean and in good shape. No problems there.