Had to go to Scotsdale (in a shady repo/type lot to get the car -- Initial rental (2011 Taurus) had exterior damage (not shown in Turo image) and interior smelled, so was offered the 2012 Fusion instead as a substitute--car exterior was dirty, gas cover wouldn't close and all tires were under inflated (one later completely gave out and 'shouldn't have been on the road' according to Discount Tire); interior seats were also stained -- no discount given for shoddy car or extra time taken out of my trip to get car even though I was supposed to get curbside delivery from Phoenix Airport. Very unsatisfactory experience with Turo.
Car was nice. But paid for 4 days, only had the car for 3. Also paid 20$ delivery fee, even though it advertised "free delivery" and had to drive the driver an hour out of my way. False advertisement. The location of the office was also dark and scary, especially at night. Over all, not a great first experience with turo.
Excellent 1st Time Experience Using TURO, Phoenix - Michael was more than accommodating, my flight was 1 hour early and yet I was taken care of ASAP, no questions asked. Return went just as well. Make and Model of car was perfect for my needs. TURO will be my 1st choice when renting in the future. Thanks Michael!