Leading up to the trip, I received no communication from Michael despite repeated attempts to coordinate a pick up location and confirm the trip. I finally was able to reach him and confirm details of the trip less than a week before the start of my trip. Once we were picked up at the airport, we had to go all the way to Scottsdale to drop Michael back off at his shop. It was a very sketchy area. I asked about the check engine light that was on, but was told it was an O2 sensor and we wouldn't need to worry about it. The gas tank was nearly empty after driving around the airport and Scottsdale (Michael got lost on the way back to his shop). There were also scuffs on the seats and the car exterior was not clean. While we had the car, it was rough to start several times and "hummed" at high speeds on the highway. At the end of the trip, we were asked to bring the car back to Scottsdale. Thankfully we were able to arrange dropping the car back off at the airport. We selected this car from Michael because he had such good reviews, and we were really disappointed with this experience.
Michael and Gena were attentive, responsive and provided excellent service. Car worked great and was perfect for our needs. It works great when the Golden Rule applies. Be cool with each other and it always works. I highly recommend Michael. He dropped me and my wife off on Sunday.