Airport pickups are full service.
Please be sure to text us in advance both your incoming and outgoing flight numbers.
If they change outside your Turo reservation, then change your Turo reservation and text us the new flight info.
We monitor your flight status both ways and stand by for you during the entire period 30-60 min after your landing time and the entire period 120-90 min before your departure time (180-120 min if you tell us it is an international flight).
We will drive you to a nearby public or private EV charging station, possibly in your direction of travel, for an efficient check-out with photos. Then we will remain with you to teach you important considerations in driving EVs and to answer your remaining questions about EVs.
Generally, both key handoffs are done at a private or public charging station anywhere in our delivery area, which is a huge rectangle between the NW corner at 23rd Ave & Bethany Home Rd, and the SE corner at Mesa-Gateway Airport. Or anywhere within Loop 202 and Phoenix Sky Harbor Airport. Or east of I-17 and south of Bethany Home Rd.
Pickups and drop offs at your AirBnB or hotel or at a familial host's home--anywhere within our area where you reasonably believe that you will have a parking space with access to a plug, we will be glad to drive you there or meet you there to check out/check in the car and to help you plug in the first time.
The only station that is free of a pickup service fee is TEMPE Marketplace way out in front of Barnes and Noble and Ulta. Please choose that one only if you are willing to meet us at that same station at both the official pickup and drop off reservation times. You can change these times as needed with Turo.
Well before arriving, please tell us your experience level with driving EVs. Complete beginner to expert.
Please download the free PlugShare app and become familiar with it.
Read all our FAQs in this listing.
Tell us where you will stay, whether you have parking connected to a wall, fence, or utility building that would let you search for a plug, and which way you will travel to and from the airport. The more you tell us, the better we can help you find good stations.
Please specify your choice to meet us at a nearby charging station of your choice or that you ask us to choose at the reservation time (you can change your reservation in Turo).
Or specify your choice of airport service and provide your incoming and outgoing flight numbers.
If you request airport pickup or airport drop-off, then we will choose a charging station in your direction of travel from/to your airport. Usually the drop off station should be the same as the pickup station to reduce ambiguity.
Please be aware that many AirBNB and even familial hosts are reticent to "allow" EV charging on their rented real estate even if they failed to forbid it in the written contract, or when you are a guest in their home. It largely comes from lack of familiarity with EVs and electrical terms such as "12A continuous draw".
If you have an uncertain host within 15 miles of airport, we offer and prefer to be with you to plug in the car there for the first time. We are not expert salespeople, but we can often convey a sense of ease, expertise, and confidence. We recommend a strategy of plug first and explain second, but we will defer to your wishes when we arrive with you to do the key handoff and EV tutorial at your temporary home.
Because of the special nature of EVs, we provide you some expensive accessories. We have a written contract to let you either decline or take responsibility for these accessories. The biggest ones are the opportunity charger and our charging network card. You will get a shared photo of the accessories checked out and again when they are checked in.