Carlos was very punctual, friendly and really helped us out by also providing a carseat too. The car was clean and worked great. The one exception was the very last day when, just as we were leaving for the airport, the car suddenly wouldn't start at all. Luckily, family was able to bring us to the airport so we didn't miss our flight. Carlos met us at the airport where we left him with the car keys and the address where the car was stranded.
Carlos was on time. Seriously, we agreed on 12:30 - AM mind you - and Carlos was was there to the minute. There's a slim possibility Carlos is actually an atomic clock, masquerading as a human car rental expert. He was very polite at pickup, and even helped load our luggage - very professional.
The Mini was a lot of fun. Finding parking was never a problem, be it parallel parking, or "makeshift" parking, which due to its size, most cars couldn't achieve. Gas mileage was great, as was the performance.
We offered to pick up Carlos on the way to the airport. We had a great conversation on the way. We'd definitely would rent with Carlos in the future.
Carlos was great with the vehicle delivery, and had great communication throughout. The car was fun to drive. My only concern was that the vehicle could use some small repair. There were some windshield dents, the sun visor was torn, and there were some squeaking going on in the car.
Carlos and the Mini were wonderful. Excellent, fast communication and no issues at all whatsoever with the car. It was so much easier than a regular rental and Huge thanks to Carlos for returning to the drop off spot with an item I forgot in the car. Highly recommended!